Terms & Conditions
Booking service online doesn’t guarantee you a spot for that date/time. Please allow 24-48rs to be contacted by, one of our representatives via email or phone to confirm your appointment.
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, or shut-off utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book an unreasonable cleaning, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Right to Refuse Service
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Cleaning Day Preparation
We ask that you take a few minutes to tidy up to allow our cleaners easy access to these areas: floors, counter-tops, surfaces, sinks, tabletops, etc. If you would like our cleaners to take care of these tasks for you, call our office in advance so your estimate can be adjusted for the additional time.
These services are available for an extra charge
We will gladly work around pets. We ask that indoor activity be limited for cleaning efficiency & safety reasons. If your pet becomes anxious or presents a safety concern, Smart Clean reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Our estimate is based on the information provided. We may adjust our estimate based on the actual condition of the house. To ensure there are no surprises when our team arrives will do an inspection and determine if additional time is required. If additional time is required we will contact you and notify you. If we are unable to reach you, our team will have to leave & you will be charged a cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. Smart Clean will contact you to discuss price or service revisions if the cleaning time differs drastically from the original estimate.
Invoices must be paid in full on the day of the service by check, cash, or credit card.
Unfortunately, we do not offer refunds. We strive to provide our clients with the best possible service available. We recognize that we are humans and, from time to time things may get missed, should this happen email or call us within 24 hours & we will rectify the error at no additional charge.
Recurring Service Discount
Recurring discounts start AFTER the first cleaning service. If you decide to skip a cleaning so that your monthly rate is lower than what you agreed upon, your monthly rate will be increased to the original price for a lower frequency.
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually due to the cost of living. The amount shall not exceed no higher than 10% of the client is currently paying.
The client shall make the service location accessible to Smart Clean and its personnel on the scheduled day of service. If our team is unable to make entry into the Client’s home and every effort has been made, we will try to contact the client to make the necessary arrangements for entry. If no contact has been made within 15 minutes of the arrival, our cleaning team will have no option but to leave and you will be charged a $70 cancellation fee. This fee is necessary to compensate our employees for their unexpected loss in revenue & time travel, to avoid any cancellation fees please make the necessary arrangements or our company with a key or code to gain entry into your home.
Rescheduling & Cancellations
Service reliability is important to us because we reserve a time slot especially for you. We request that you give us a minimum of 24 Hrs advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.
If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change for any reason please let us know so you do not incur a lockout charge.
We provide the necessary equipment & products needed to thoroughly service and clean your home. If you would like us to use your equipment such as your vacuum, we request that you have it available and ready for use. Smart Clean does not assume or accept any liability for damages done to the equipment. We can not be held accountable for the proper maintenance of the equipment (vacuum). We will not be responsible for any repairs to it, this is important because if the equipment is not in the proper working order when we arrive to clean your home, we will not be able to use it.
We provide the necessary equipment & products needed to thoroughly service and clean your home., if you would like us to use certain products like eco-friendly, please let us know before we start the service.
If you would like us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request has been made we ask that you have the cleaning chemicals & supplies available and ready so we can perform our cleaning service as efficiently as possible.
Items We Cannot Clean
Mold removal is a specialty, and we are not equipped to handle these situations and must be done by professionals. We cannot clean cluttered homes or certain areas containing any animals & human body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
Unreachable Areas & Heavy items
For safety & liability reasons, our employees can’t climb higher than a step stool. Cleaners can’t move objects more than 25 pounds, if you would like us clean behind heavy objects, please move before our arrival.
Breakage/Damage & Loss Policy
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home. We will cover any damages or breakage caused by our cleaners up to $500. We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process. These items include but are not limited to the following Artwork, Collectibles & Family Heirlooms. These items are expensive & impossible to replace. The client should point out such items to us before starting service. Please advise us how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.
We schedule our cleanings in an order that requires the least amount of drive time to maintain low prices & avoid trip fees. If you require a specific time, we will make every effort to accommodate your request. However, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances such as traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 9:00 am & 6:00 pm. We generally do not run more than 30 minutes earlier nor more than 30 minutes later than the scheduled appointment time. If we are running late we will call you or text you.
Smart Clean is closed on holidays.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
New Year Eve
We will be closed for business when the weather prohibits us from working in hazardous conditions.
Rest assured, your keys are stored in a safe and secure space where only our staff has access. In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Smart Clean will not be held liable for any damages or theft to the clients home. Upon termination/cancellation of services, Smart Clean shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.
Non-Solicitation of Smart Clean Employees
As our customer, we ask that you agree not to solicit for hiring any of the employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.
We have taken every effort to design our website to be useful, informative, and helpful. We hope that we have accomplished that. We ask that you let us know if you would like to see any improvements or changes done to our website so that we can improve it and make it easier for you to find the information you need.
Smart Clean reserves the right to change these terms & conditions at any time without prior notice to you
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